Things people ask us.

You pick a product, a delivery frequency, and a payment card. We charge the card and ship the order on the same day, every cycle. No contract. No commitment.

Your first order ships within one working day. After that, it's automatic.

Three reasons. You save 10 percent on your first subscription order and 5 percent on every one after that. And your bag arrives before the old one runs out, so you never have to think about it.

Yes. Any time. Any reason. From your account, in under sixty seconds. No call to retain you. No fees.

You can also skip individual deliveries, change the frequency, or change the product without cancelling.

Switch to a different product on the same subscription. Same 5 percent subscription discount. We'll move the next delivery date back if you're not through the current bag.

Yes. The price you sign up at is the price you pay for twelve months, even if our shelf price goes up. After twelve months, if there's a price change, we'll email you in advance.

DPD next-day across Ireland for orders placed before 2pm Monday to Friday. Orders after 2pm ship the next working day.

Free on orders over €49. A flat €6.95 under that. The same applies to subscription orders.

Not currently. We're focused on getting Irish service right first.

DPD will leave a card and attempt redelivery the next day. You can also reroute to a neighbour or a DPD pickup point through the DPD app.

Yes. You'll get a tracking link by email the moment your bag is on the van.

Anything unopened, in its original packaging, within 14 days. Toys, accessories, treats, food.

Opened food bags can't be resold for safety reasons, but if there's something wrong with the product, message us and we'll make it right.

Email hello@petshopnearme.ie with your order number and what you'd like to return. For a change of mind, you arrange and pay for return postage, and we recommend a tracked service. If the item is faulty, damaged on arrival or sent in error, we cover the return and send a prepaid DPD label.

Refunds are processed within two working days of us receiving the return. The money is back on your card within five working days after that, depending on your bank.

Photograph the damage and email us within forty-eight hours. We'll replace or refund without you needing to ship it back.

Browse our brand range on the Brands page, or message us with your dog's breed, age, weight, and any sensitivities, and we'll reply with a recommendation within a working day.

Most are. If a bag is on the site, it's on a shelf in Enniscorthy or Wicklow.

Burns is built for sensitive dogs. Stanley's grain-free range works for most grain sensitivities. For confirmed allergies, talk to your vet about a hydrolysed protein diet first, then come back to us with the brief.

Slowly. Mix 25 percent new food with 75 percent old food for three days, then 50/50 for three days, then 75/25, then full new food. Total transition takes about ten days. Faster than that and you risk an upset stomach.

For one-time orders, no. Guest checkout works.

For subscriptions, yes. You need an account to manage payment, frequency, and pause-and-resume.

Click "Sign in" and then "Forgot password". You'll get a reset link by email.

Yes. One account can run any number of subscriptions, with different frequencies, different products, even different shipping addresses.

Not yet. Gift subscriptions are coming. For now, gift cards are available for one-time orders.

Pet Depot Enniscorthy is on Duffry Hill, Y21 X4E3. Pet Depot Wicklow is at 5 Church Street, A67 W289. Both shops carry the same brands as the site.

Mon to Sat, 9am to 6pm. Closed Sundays.

Yes. Choose Pick up at checkout and collect from our Enniscorthy or Wicklow shop. Orders are usually ready the same day and we email you when yours is ready. There is no delivery charge on click and collect.

Yes. The shelf price in store is the shelf price online. The only discounts we offer are 10 percent off a first subscription order and 5 percent on every one after.

The chains add a margin for warehousing, regional offices, and chain overheads. We don't have those. Two shops, one warehouse, family-run.

We're not always the cheapest on every product. We're the most consistently fair.

Rarely. We don't run "was €70 now €50" markdown theatre. Our shelf price is the price.

Subscribers get 10 percent off their first order and 5 percent on every one after.

If you find a same-product, same-bag-size online for less in Ireland, message us. We'll usually match it for subscriptions, within reason.

Yes. All prices on the site are inclusive of Irish VAT.